1.I) Focus on effectiveness of service, in the light of principle of regarding customers as attentive focus, be eager for what customers have been eager for and consider what customers have considered, dispose each complaint of customers no matter what its ponderance most quickly and uniformly, and stipulate the strict disposal time limit and liability personnel according to the ponderance and emergency of the complaint events.
第一：注重服务的时效性，本着以顾客为关注焦点的原则，急顾客之所急，想顾客之所想，对顾客的每项投诉无论大小，一律以最快的速度处理，并针对顾客的投诉事件轻重缓急程度，规定了严格的处理时限和责任人。
