1.I`m sorry to hear that. Complaints like this are very rare indeed. You know our exports have to pass a rigid inspection before shipment.Our Inspection Bureau won`t let anything defective go.

2.I think the Inspection Bureau at your end, when effecting inspection, only selected a few package at random -- these happened to be up to the standard. The part that was not dried properly, most probably, escaped their attention. As the amount in question